I so upset and unhappy with work that Empire Today did putting in my hardwood floors (Incomplete Task) l have to be compensated this has become these types of an inconvenience to me and my family members and my time. Experienced l recognized this do the job wasn’t destined to be concluded in two days l hardly ever would’ve agreed to work with Empire Today and shell out the amount l paid out l would’ve made use of Lowes and or Residence Depot. I are going to be Placing a criticism on Yelp mainly because l get in touch with customer service manufactured criticism on nine/one/2018 after employee named me was told l would get simply call from a manager with in 24 hours no reply thus far
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He retained insisting on rescheduling it for Wednesday which was out in the problem for us as we have been expecting relatives in and we experienced scheduled it up to now ahead of time so we'd stay away from these types of an issue.
he instructed me to call the business and put in One more ask for. I did. and right after several makes an attempt yet again, I used to be able to set up An additional appointment to complete the fix. Well the vendor came today– not organized. he experienced only materials to perform re-grouting. This has become quite possibly the most ridiculous Screen of customer service. It should not acquire an entire summer and close to 6-seven phone schedulings/re-schedulings to repair my floor. I went with Empire simply because you guys did a fantastic task on my laminate, but this tile service has long been a nightmare from working day one. I am not absolutely sure what office services Bowie, Maryland but they don't connect, and so are not customer service oriented. these ground weren’t cheap and I am extremely unhappy in The dearth of preparation, conversation and volume of service I've acquired.
Prolonged Tale brief, just after confirming the carpet we had picked and surveying the rooms, they subsequent supplied recommendations regarding how to most effective carpet the stairs. I asked which just one was most straightforward (we're just receiving the dwelling ready to promote) and he reported it did not make any difference and instructed the Hollywood suit.
June 14, 2018 at 5:01 pm My practical experience with Empire has actually been excellent and negative. The carpet installers ended up excellent and arrived out in a brief period of time. However, the blinds have taken three months Considering that the ultimate measurement and I haven’t heard from any individual on when they might be set up. I have called the customer service numerous occasions and so they couldn’t describe why I’m suffering from these problems.
Even even worse, I’m selling my condo and was planning to set it out there immediately once the empire floors coupons ground was alleged to be finished but now I’m having to delay putting the put available.
You should Get hold of us at customersupport@ empire-today.com with both your Make contact with and order information. We look forward to Listening to from you.
Crickets. I also knowledgeable them that After i did return the decision, I had been advised my ticket would now drop by Warranty Repairs and they had four business times to acquire again to me. They did not get back to me.
I will probably be getting in touch with the Better Small business Bureau and will never advise utilizing Empire for everything ever again. I do know that i'm only one particular person, but I will impact this enterprise with my voice.
I'd incorporate. When we known as the business kept repeating “allow me to get in touch with the installers keep on” and they never ever could?! Don’t they've phones on The work. They were rude and couldn’t be bothered.
I identified as customer service many periods above a system of months. CS sent the initial installer (Miguel) to come back out to my household with glue to glue the boards back together.
All things considered, I shell out my workdays within a plush office with no manual responsibilities and these men spend their time day in and day out... pounding, lifting, shifting large furniture, and so forth. Staying greeted with hostility right out of the gate would not encourage me to complete the top work I could do.
September 20, 2017 at three:36 pm Mounted Empire floors in total residence into the tune of 34K in December on 2014. Experienced all kinds of other issues but the most up-to-date would be the flooring from the basement is receiving black mold places over the engineered Wooden. They are not tiny tiny places, these are definitely massive! Made an effort to have it fixed. Made FIVE distinct appointments for contractors from Empire to return out and deal with there was often some reason they might not. The final contractor showed up two or three weeks back and named his manager. His manager stated never to restore the flooring. The contractor identified a number of other blacks spots beginning to type and spread. He mentioned that this engineered wood must not are already set up in the basement. There's way too much humidity.