The laminate flooring put in demands some restore. Bob and Tom arrived out and took photos and notes to what necessary to be carried out.
My sister in law drove around soon after I still left the 2 installers in my household “On your own” for twenty five minutes, which ended up becoming a major miscalculation. My Doggy was locked in a very toilet and also a candle was damaged with glass throughout. I had informed the installer that I could not do everything about my Puppy instead of to make use of the garage to go out and in, so he explained to my sister in regulation that the Pet stored attempting to get out by using garage.
We understand your frustration, and we guarantee you that we consider issues for instance these extremely very seriously. We’ll be in touch with you shortly to discuss your issues.
We regret to listen to that you ended up inconvenienced by a hold off with your installation, and understand that your purchase was cancelled, in the event you carry on to get concerns and/or considerations you should contact us at customersupport@ empire-today.com.
Conserve the response through the Customer Service Section apologizing. This means absolutely nothing. Your word is worthless. Your company’s values and ethics are pathetic. In the event you actually cared you’d submit a telephone number and e mail deal with to the Management of this corporation. However, you don’t. That claims a whole lot.
Firstly, We missing our carpet in Hurricane Irma And at last acquired the money to get extra. So we imagined. I have been endeavoring to get carpet installed considering the fact that November 7th, 2017. We scheduled an appointment for 5-7pm plus a representative did not show. We rescheduled for November 9th and she showed, we told her we ended up keen on the purchase and to move forward Along with the sale. A agent was speculated to phone us November 10th and program the carpet and vinyl installation for November thirteenth and 14th. There was no cellphone call and we still left numerous voicemails for anybody with the office to phone us back again to the installation. The installation dates arrived and went and we ongoing to contact leaving voicemails and get the job done order quantities had been positioned by customer support. We have been trying to get flooring by Thanksgiving because of household coming to city. We had Thanksgiving on concrete floors and created the best of it covering it with towels and blankets for kids attending.
I approach on writing a letter towards your CEO, Keith Weinberger. I have taken care of buyer complaints for considered one of the most important financial institutions in New Jersey.
October 8, 2018 at 9:56 pm I am writing this submitting to precise my deep dissatisfaction Along with the service that I have been given from your company. Once i selected to employ Empire to exchange the carpet in my basement, it was due to representations on your internet site that you've had an “A rating” with the Better Organization Bureau and had good good quality merchandise with affordable pricing. Though the income individual that was sent to my home was respectful and appeared professional, each individual individual I've interacted with given that then click here has left Considerably to get wanted. At first, I used to be presented an believed time for the early morning of Oct 2, 2018. I took the whole working day off of work to make certain your contractors experienced entry to the perform website. Once the contractors ultimately arrived, it absolutely was well right after noon. On their arrival, they went to the basement, lifted the carpet, and educated me that they'd not do the get the job done because I'd asbestos tiles. My husband or wife spoke towards the supervisor who then claimed if we had a thoroughly clean air certification, they could do the operate. Right before I could go upstairs to appear as a result of my information, your contractors experienced left and I experienced wasted a complete day coping with your business. Immediately after their departure, I identified as your business and spoke on the installation supervisor who certain me that I might acquire an e-mail affirmation plus a return of my deposit, because the work could not be done. This distinct supervisor also presented me Together with the name of a selected enterprise he said which i required to use for asbestos remediation. I took the information, all over again requested him about my deposit, and was Again reassured. As of today, Oct 8, 2018, I'm still to acquire either the promised e mail or return on my deposit. Thus, I termed your company back again again and spoke to a representative who transferred me in your cancellation department. I then spoke to another agent who explained to me that there were no refunds to the deposit and referred me to website page eight of my contract.
– Profits system was smooth. I agreed on the laminate flooring and with the product sales consultant’s course also agreed to get rid of ceramic tile throughout the kitchen area and hallway, Empire would remove the carpeting. The full Price was substantial to my family members.
We know that this is a annoying experience in your case, and we apologize to your working experience. We acknowledge your concerns, and we’ll be in contact with you shortly to address your problems.
June twenty, 2018 at four:34 pm More than a year back, I financed new carpet with “Empire Today” for my house. Anything was wonderful till 12 months after financing this carpet I noticed that my carpet was on the lookout incredibly outdated and had multiple wrinkles in different areas of my house. Once i financed this carpet I was explained to via the revenue person that my carpet will likely be included by a life time warranty if anything have been to happen. I referred to as “Empire today” And that i spoke to somebody who then instructed me that my carpet warranty expired and if my carpet should be re-stretch I will need to purchase that. I asked for to talk to your manager who claimed that she's going to demand me $199.00 to extend my carpet, so I told her okay. After that, a Contractor from “Empire today” came to my house to extend the carpet, he appears to be like at my carpet and says to me “sorry we are not able to stretch this carpet because it was performed incorrectly from the start and we will require to re-do the whole carpet in your home to fix the problem. So the subsequent company day I contact Empire today and asked for to talk to some manager who explained to me that in an effort to suitable the challenge I will need to pay $700.
As per our arrangement While using the BBB I was imagined to be supplied a $350 credit rating to my account (not a store credit rating) for most of the inconvenience.
September 9, 2018 at ten:10 pm So This really is now September and I have nevertheless to determine a resolution. All way of communication on Empire’s portion is stopped. In truth, I've now acquired a threatening letter from you. You respond to each of the issues you get that has a generic “we realize”, “ we choose these issues really critically” or “we’re hunting into it”.
The Installation Supervisor (IM) manages the installation course of action for in-house and small business-to-business flooring and window remedy (in which relevant) installations from insuring supplies can be obtained and designated to the challenge and assigning the perform to an experienced unbiased installer contractor as a result of more info task completion.